Information We Collect
Personal information is any information relating to an identified or identifiable natural person. In other words, it is information through which an individual can be identified (either directly or indirectly) and it includes name, identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of a person. Anonymized or aggregated information that cannot be used to identify a specific natural person is not considered personal information.
Discover and Recover collects personal information through several different online and offline channels, including, but not limited to the following: via our website on any form completed, over the phone, via email when communicating with you, or in person. The types of personal information we generally collect includes, but are not limited to:
Client or Potential Client Information: If you use our services, or express interest in our services, you may provide this information via our website or other means, in person or remotely. This data includes: name; telephone number; email address; mailing address; other contact information; inquiries about actual or potential services; and other information you choose to provide us. We also may maintain documentation of discussions with current or prospective clients, either in person or remotely. We also collect any other information that you choose to provide to us via email, website, phone, in person, or any other means. We also maintain clinical information relating to any service provided by Discover and Recover.
All information collected in obtained and stored in secure HIPPA Compliant systems and is never disclosed by us or distributed unless we have received prior authorization from you, to named and specified persons or entities via an appropriate informed consent.
We never sell or distribute any personal information such as email address to any third party. We have no access to or retain detailed payment information as provided during any payment information.
Uses of Personal Information
Below is a summary of the ways that we use your personal information, the purposes for those uses, and the legal bases for the uses:
We will use your personal information if the use is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. Such uses and purposes include:
If you provide us with personal information requesting services or products from us, we will use that information to respond to your request.
We will use your personal information to provide any services that you have requested.
We will use your personal information for purposes identified at the time the personal information is collected. We may also use your personal information if the use is necessary for the purposes of our client’s or our legitimate interests, provided that these interests are not overridden by your interests or fundamental rights and freedoms.
We may use your personal information to comply with a legal obligation.
We may use any data for which you have given consent for the processing, such as when individuals provide their information when completing registration forms, treatment packets and informed consents on this website.
Sharing Personal Information
We may transfer or disclose your personal information to the following types of third parties:
Any third party for which prior authorization has been given by the client via an appropriate informed consent form.
We will provide personal information to third parties, such as law enforcement or government agencies, if required to do so by applicable law or valid legal process, or if we determine that such sharing is necessary to protect the rights and safety of anyone. We will also provide personal information to parties to a legal proceeding, if we receive a subpoena or similar valid legal process.
We maintain reasonable security protocols to help protect and secure your personal information against loss, misuse and unauthorized access, disclosure, alteration or destruction while in transmission and storage. We require our service providers to adhere to industry best practices to safeguard the personal information they handle. All products utilized by Discover and Recover for storage etc. are HIPPA compliant with an appropriate BAA. However, no method of data transmission or storage is 100% secure, therefore, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which the data was collected or to otherwise meet a valid business or legal requirement. Once the personal information no longer is necessary to fulfill any of these purposes or retained under our retention policies, we will securely dispose of it. Among the factors that we consider in determining whether to retain personal information are: whether the service for which the data was collected has ended; the sensitivity of the personal information; and whether the information could be anonymized or aggregated.