Refunds will be given at the discretion of the counselor and only for services not rendered. No refunds will be given for services rendered.

 

It is this agency's policy to issue refunds within 30 days of the request being made.  Once we issue the refund, the refund from Square should be reflected on your account within 2 - 7 business days.

 

In order to process your refund, we will ask you to confirm the last four digits of the card you used to make the payments.   This is a security measure this agency incorporates to validate the refund with Square.   As an agency, we are not informed of or retain your full payment details.

 

All sessions are deemed to have started and rendered from the first moment a client has joined or started the session, either in person, by phone, or by entering the virtual platform.

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Refunds are at the discretion of the agency. 

 

THINKING FOR A CHANGE

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1) Clients will only be eligible for a refund for fees paid for the Thinking for a Change program, either for full or partial payment if the client request the payment in writing within 72 hours of the first scheduled day of class, irrespective of the client attending the first day of class.

2) Refunds can only be made once, for security reasons, the client has confirmed the last four digits of the card used to make the initial payment.

3) Refunds will be issued to the card used to make the initial payment.

4)  Refunds will be issued within 30 days of the request for a refund.

5) No refunds will be given for services rendered, outside of the parameters defined in point 1).

6) Refunds for initial payments not made using the agency's online payment portal will be made, in line with the parameters defined in point 1), on an ad-hoc basis.

 

Failure to fully comply with the requirements of the program, including the provision of all information and completion of all forms, may result in any request for a refund being denied.